Commercial enquiries
This is not a support desk. Enquiries are read by the engineer who would scope the work, and the first thing you get back is a specification rather than a price.
Project enquiry
Direct routes
Laboratory
[email protected]
+31 20 555 0164
Mon–Fri 08:30–17:30 CET
Address
Voxelreach B.V.
Kavel 8B, Zeeburgerpad 216
1019 AB Amsterdam
Netherlands
Research contact
Dataset requests, replication questions and correction notices go directly to the research lead rather than through the commercial route.
Company
Registered in the Netherlands, KvK 84 217 559. VAT registered; reverse charge applied for EU business customers.
What happens after you send it
Within two working days
An engineer reads the enquiry and either asks the two or three questions needed to scope it, or says directly that this is not work we should take.
Within ten working days
You receive a capture specification: method, control strategy, achievable uncertainty, deliverable formats, and the assumptions the number depends on. It is written so a third party could audit it.
Only then, commercial terms
Pricing follows the specification, not the other way round. If the specification shows your tolerance is unachievable, we say so before quoting rather than after invoicing.
Confidentiality
Enquiry details are treated as confidential from the moment they arrive. We sign client NDAs as a matter of routine and will not reference your project in publications without written permission.