Terms of engagement
Last updated 1 August 2026.
1. Scope
These terms apply to capture, processing and consultancy work carried out by Voxelreach B.V. The agreed capture specification forms part of the contract and takes precedence over any general description on this website.
2. Specifications and tolerances
We commit to the uncertainty stated in the specification, under the site conditions the specification assumes. Where conditions differ materially on the day — standing water, obstruction, restricted access — we will record the difference and state its effect on the achievable figure before proceeding.
3. Site access and safety
The client provides safe access, permits and any required escorts. Our crews will stop work if a site condition is unsafe, and standing time in that circumstance is chargeable.
4. Data ownership
Processed deliverables become the client's property on payment. We retain a copy of the raw capture data and control records for twenty-four months as part of our quality system, unless a longer or shorter period is agreed in writing.
5. Publication
We do not publish, reference or illustrate a client project without written permission. Aggregated accuracy statistics may include a project only in anonymised, site-level form and only where the client has agreed in the contract.
6. Third-party software
Deliverables are provided in documented open or widely supported formats. We are not responsible for behaviour of third-party software used to open them, including precision lost on import.
7. Payment
Invoices are payable within thirty days. Reverse charge applies to EU business customers with a valid VAT number.
8. Liability
Our liability for any engagement is limited to the fees paid for that engagement, except where Dutch law does not permit limitation. We are not liable for decisions taken from data used outside the stated scope or tolerance of the specification.
9. Termination
Either party may terminate with thirty days' written notice. Work completed and mobilisation costs already incurred are payable.
10. Governing law
Dutch law applies. The courts of Amsterdam have exclusive jurisdiction.